Return and Refund Policy
IMPORTANT: BioBalance MANUFACTURES AND SUPPLIES PRODUCTS LABELED “FOR RESEARCH USE ONLY” EXCLUSIVELY TO QUALIFIED RESEARCHERS AND RESEARCH INSTITUTIONS. BIOBALANCE DOES NOT PROVIDE RESEARCH GUIDANCE OR DETERMINE THE APPROPRIATE RESEARCH APPLICATION OF ANY PRODUCT—THAT IS THE SOLE RESPONSIBILITY OF THE BUYER. DUE TO THE TEMPERATURE-SENSITIVE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL ONCE SHIPPED, EXCEPT AS EXPRESSLY PROVIDED BELOW.
Overview
BioBalance manufactures and distributes peptides and compounds to qualified researchers and research institutions. Our products are temperature-sensitive and require controlled storage conditions. To maintain product integrity and chain-of-custody standards, we maintain strict policies regarding cancellations, returns, and refunds. This policy is incorporated into and subject to the Buyer Terms and Conditions governing all product purchases.
All Sales Final
Due to the specialized nature of our products and the requirement for controlled storage and handling, all sales are considered final once shipped. We cannot accept returns or exchanges of products that have left our facility, as we cannot verify that proper storage conditions have been maintained. This policy protects both BioBalance and our customers by ensuring product integrity.
Order Cancellations
Order cancellations are accepted only prior to shipment. Once an order has entered fulfillment or has shipped, it cannot be canceled or modified. To request cancellation before shipment, contact us immediately at contact@biobalancepeptides.com with your order number. We will confirm whether your order is eligible for cancellation. Orders canceled before shipment will receive a full refund to the original payment method.
Manufacturing Defects
BioBalance stands behind the quality of our products. If you believe you have received a product with a manufacturing defect—meaning the product fails to conform to the specifications stated in the Certificate of Analysis (COA) at the time of shipment due to BioBalance manufacturing process—you must notify us in writing within fourteen (14) days of receipt.
To report a suspected manufacturing defect, email contact@biobalancepeptides.com with: (a) your order number; (b) the product name and lot number; (c) a description of the suspected defect; and (d) any supporting documentation or photographs. BioBalance will review your claim and, if we confirm a manufacturing defect, we will, at our sole option, replace the product or issue a refund for the purchase price of the affected product.
Damaged, Missing, or Incorrect Items
All shipments are inspected and verified prior to release from our facility. If your order arrives with missing, incorrect, or visibly damaged items, you must notify us immediately upon receipt—and in no event later than forty-eight (48) hours after delivery—at contact@biobalancepeptides.com. Include your order number, a description of the issue, and photographs of any damage (including packaging).
Our team will review each case and provide an appropriate resolution, which may include replacement of affected items or credit authorization, at BioBalance’s sole discretion. Claims submitted after the 48-hour window may not be eligible for resolution.
Refund Processing
Refunds are issued only under the following circumstances: (a) orders canceled prior to shipment; (b) verified manufacturing defects confirmed by BioBalance quality assurance team; or (c) verified shipping errors attributable to BioBalance. Refunds are not available for any other reason, including but not limited to change of mind, ordering errors by the customer, or products that have been opened, used, or improperly stored after delivery.
Once a refund is approved, it will be processed to the original payment method within ten (10) business days. Additional processing time may occur depending on your financial institution. If more than fifteen (15) business days have passed since your refund approval and you have not received your refund, please contact us at contact@biobalancepeptides.com.
Chargebacks and Payment Disputes
BioBalance takes payment disputes and chargebacks seriously. By placing an order, the Buyer agrees to first contact BioBalance at contact@biobalancepeptides.com to attempt resolution of any billing, shipping, or product-related concern before initiating a chargeback or payment dispute with their financial institution.
Submitting a chargeback for a transaction that is consistent with this Return and Refund Policy, the Buyer Terms and Conditions, or for products that were properly delivered, may be considered a breach of the Buyer’s contractual obligations. BioBalance reserves the right to provide all relevant order records, shipment tracking information, delivery confirmations, communications, and other supporting documentation to the payment processor, financial institution, or dispute resolution entity in response to any chargeback claim.
If a chargeback is initiated and subsequently resolved in favor of BioBalance, the Buyer remains responsible for the full amount of the transaction, together with any applicable fees, costs, or expenses incurred by BioBalance in responding to the dispute, to the extent permitted by applicable law.
Nothing in this section limits the Buyer’s legal rights under applicable law or prevents a Buyer from reporting a legitimate unauthorized transaction or fraudulent activity to their financial institution.
Shipping
BioBalance ships only within the United States. We do not ship internationally. Any order placed for delivery outside the United States will be canceled and refunded. BioBalance assumes no responsibility for orders shipped to forwarding services or for any attempt to redirect shipments outside the United States.
Products are shipped with appropriate temperature controls when required. Risk of loss and title pass to the Buyer upon delivery to the carrier. BioBalance is not responsible for delays caused by carriers, weather, or other circumstances beyond our control. If tracking shows a package as delivered but you have not received it, please contact the carrier directly and file a claim.
Storage Requirements
Products must be stored in accordance with the specifications provided with each product. Failure to maintain proper storage conditions after delivery may result in product degradation. BioBalance bears no responsibility for products that have been improperly stored, and claims based on product degradation due to improper storage will not be honored.
Regulatory Status and Buyer Responsibility
BioBalance products are labeled ‘For Research Use Only’ and are sold exclusively to qualified researchers and research institutions. Products are not FDA-approved for any specific indication. BioBalance is solely a manufacturer and supplier—we do not provide research guidance, protocol recommendations, or advice on the appropriate research application of any product. The determination of how to use any product is exclusively within the Buyer’s scientific judgment and research discretion.
The regulatory landscape for peptides and research compounds varies by state and is subject to change. Buyers are responsible for independently evaluating and complying with all applicable federal, state, and local laws governing their research activities, including any necessary institutional approvals, documentation, and authorizations. BioBalance encourages Buyers to consult with qualified legal counsel regarding their specific compliance obligations.
By purchasing products from BioBalance, Buyer represents that they have independently determined that their intended use is lawful under their applicable licenses and regulations. BioBalance makes no representations regarding the appropriateness of any product for any particular use, and this Refund Policy does not expand or modify any terms set forth in the Buyer Terms and Conditions.
Contact Us
For questions about this policy, to request an order cancellation, or to report an issue with your order, please contact us at:
BioBalance
Email: contact@biobalancepeptides.com
Policy Changes
BioBalance reserves the right to modify this policy at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised policy. The policy in effect at the time of your order will govern that transaction.